What to Do After an Accident or Claim: A Step-by-Step Guide from Artemis Insurance

At Artemis Insurance, we believe insurance should be more than a transaction—it should be an experience of clarity, confidence, and care. Whether you’ve been in a fender bender or are navigating a more serious accident, knowing exactly what to do can provide peace of mind in a stressful moment. This guide walks you through the key steps to take after an accident, so you’re prepared, protected, and empowered.

Step 1: Ensure Everyone’s Safety

First and foremost, prioritize the well-being of everyone involved.

• Move vehicles to a safe location, if possible.

• Check for injuries and call emergency services immediately if anyone is hurt.

• Turn on your hazard lights to alert oncoming traffic.

Your safety and the safety of others always comes first. If in doubt, stay in your vehicle until help arrives.

Step 2: Call the Authorities

Even in minor collisions, it’s important to involve law enforcement.

• A police report provides an objective record of what occurred.

• It can support your insurance claim and protect against fraudulent liability.

Pro tip: Ask for the responding officer’s name, badge number, and report number for your records.

Step 3: Document the Scene

Accidents can be overwhelming. Take a moment to capture the details:

• Take clear photos of all vehicles involved, any damage, license plates, and the surrounding area.

• Exchange information with all parties:

  • Name and contact info

  • Insurance company and policy number

  • Driver’s license and plate number

• Gather contact information from any witnesses.

This documentation helps your claim process go more smoothly—and more fairly.

Step 4: Notify Artemis Insurance

Once the immediate situation is under control, it’s time to notify us.

You can contact your dedicated Artemis Insurance advisor directly, or report a claim using our client portal.

We’ll walk you through what’s next with clarity and compassion—no runaround, no confusion.

Step 5: Get an Estimate and Begin Repairs

If your vehicle is damaged, we’ll help you:

• Review repair shop options, including trusted providers in your area.

• Understand what your policy covers.

• Get back on the road safely and efficiently.

Our claims team stays with you through every step—because your time and peace of mind matter.

Step 6: Follow Up

After your claim is filed:

• Keep all receipts, estimates, and related documents.

• Log into your Artemis Insurance portal to check on claim status or upload new information.

• Reach out with any questions—we’re here to guide, not just transact.

Bonus Tips from Your Artemis Team:

• Always carry proof of insurance in your vehicle.

• Know your deductible—this is what you’ll pay out of pocket before your coverage kicks in.

• Bundle wisely. If your home or auto coverage feels out of sync, let’s review it. Life evolves, and your coverage should too.

We’re With You at Every Step

An accident can shake your confidence. At Artemis, we help you regain it—with responsive support, expert guidance, and personalized care that puts you first.

If you’ve recently experienced an accident or simply want to be better prepared, reach out to your Artemis advisor today for a coverage check-up. We’re more than your insurance provider—we’re your partner in protection.